BonChon

The food was good but the kitchen didn't get my take out order until I arrived and the staff looked for the order

My overall experience at BonChon was pitifully poor. From the inaccurate estimated time for my food, to the food quality and quantity I was personally very disappointed. When I arrived to pick up my food after the recommended 30-40 minute wait, I was prompted to wait an additional 30 minutes in the store to wait for my food to be finished. When told to wait a few minutes it became 30, and the staff were seemingly unaware of what was going on, leading to very poor communication to the customers. This is absolutely unacceptable to take over twice the amount of time that is suggested for the order without even properly informing customers of what is going on that is affecting their food. In addition, the wings and fries that I ordered were just seasoned inconsistently and the taste was overall just lacking, it felt rushed and because of waiting 30 minutes for one part of my order it left the other items to grow cold before I was able to leave the establishment.

As delicious as always!

Waited over 30 mins from the time they said the food was going to be done.

Excellent as always!

I was told my meal would be ready at 7:01pm. I stood waiting for it until after 7:30pm. my order was ignored and others were placed after mine and completed before. they only aknowledged it was "almost ready" after I asked why it was taking so long after 7:20pm. they were busy, and I understand that, but watching me stand there for over thirty minutes while not actually doing anything to get my order complete is just sad.

Placed order on EatStreet at 11:30 AM for a 6:00 PM pick up. Showed up at 5 minutes of 6:00 and was told it would be another 20 minutes. This continued for another 2 times for a total of three 20 minute more minutes wait. I left at 7:15 PM or so, with my 6:00 PM order pick up. Staff pretty much didn't care, told me they'd check on order, come back ignore and go to another customer even after making eye contact - nice uh? Other customers seem to be getting similar treatment. There was one apologetic employee and she gave me extra coleslaw. I will not be returning to this establishment.

Great service & great food!

The chicken was good but the kimchi wasn't that great

Combo details mentioned side of radish then you get to pick another side- so I picked coleslaw. I was so sad to see I got two coleslaw instead of one of each!

Forgot a side dish we ordered.

Epic!

Kinda upset that I got drumstick instead of wings only and asked for extra spicy and wasn't spicy. Other than that it's good.

Food never even showed up. $100+ order.

It was HORRIBLE!!!! The food arrived COLD and soggy. The boxes were wet, the bag was wet, WHO KNOWS WHY!! I would NEVER EVER order again! Oh, not to mention almost 2 hour waiting and the app doesn?t give that estimate until AFTER you pay and complete the order. Disgusting

People very nice and good is great, but order was wrong. We did not get fried rice and instead got a chicken kadzu instead. Also got 4 cole slaws instead of two Cole slaws and two pickled radishes. Food was a bit late but only by like 15 minutes

The food was okay. Wish my salmon ball was more warm

I got the half and half wings which were supposed to be boneless but they gave me bone-in wings which isn?t what I wanted. Additionally, the flavor of the wings I got was not as great as the ones I?ve had in the past. It tasted like the wings were done in a rush and not done properly.

Got my order wrong

Outstanding staff and food.

Terrible service, bad communication never order again.

Usually they're really great with everything but I placed an order 3 hours ahead of time for a 4:30pm pick up and when I got there they hadn't even started prepping my order and I had to stand around for an hour waiting for my food to be done. There were 2 other people who were waiting over an hour as well for their food.

amazing chicken!

Food ordered was not what was in the bag. Ordered zucchini fries and was charged for them. Received regular fries which are less expensive.

Lunch was delicious!!!!

Delicious food...can never go wrong with some spicy wings

It took two hours to get my food on a Tuesday night and it was cold when it arrived. I was refunded so I can?t be too mad but that was definitely not an experience I want to repeat.

I placed an order online only to arrive at the restaurant which had a paper sign taped to the door that they were closed.

The restaurant in Lowell was closed for renovations yet accepting orders online. We paid and drove 20 minutes but with disappointment.

Took over 30 minutes longer than the pick up time due to the order slip being misplaced thus food was not very hot.

They did not have record of my order. We had to wait an additional 35 minutes for our order.

Best chicken around!! Love it!!

I called at 4:30; finally called at 6:45 and they said "sorry, it didin't go out for delivery"

Self proclaimed wing expert. Hands down some of the best wings around

Order was cold, long delivery time (2 hours after order)

Food was great. Delay was awful. Left me standing in a crowd without social distancing- waiting for delayed orders.

I love Bonchon, but my order was wrong. I was supposed to get two side orders of pickled radish, but only got one. Then, I ordered a combo all spicy, and requested half spicy and half plain (only if it was possible). I mentioned if it wasn?t possible then I?d would just take all spicy. They ended up giving me half spicy, half soy garlic which I personally do not like. Hopefully next time I order which may not be for a while this mistake won?t occur.

Order was over an hour and a half late

It was great and usually is.

Food arrived nearly 3 hours after ordering and was cold. Corresponded with restaurant twice, once at estimated delivery time and they told me it would be there in a few minutes and again 35 minutes later.

Food was 3 hours late and they still made me pay for it. I called 3 times to finally get them to deliver my food

love the spicy wings

Quick take order via order ahead with specific time. Arrived, order is ready and food is still warm and fresh. Thanks.

The food has more salt and MSG than an ocean. The food is not edible.

BANGIN

Food is fantastic, and always ready on time. We will keep coming back!

Order was incorrect :(

I lived in Korea for a few years, so I crave Korean food often. I?ve had their Dabokee, which is good but their Soy Garlic chicken is best in show! I have already recommended it to my friends. My wife is Korean and Bonchon has her endorsement as well. I recommend this place over Popeyes, KFC and BBQ. Just my opinion.

Awesome!!!

Best take out fried chicken I've ever had!