Account Specialist - 1st Shift (Remote) You reshape the way restaurants and diners interact.

Account Specialist - 1st Shift (Remote)

There's hungry, and there's happy. EatStreet was born to be the world's smartest shortcut between the two. We don't make the hoagies, hot wings, or egg rolls, because cooking is best left to cooks. What EatStreet does is make ordering-out as second nature as humanly possible. We combat complicated to hook you up with the food delivery and takeout options you crave, whenever you need it most.

EatStreet is currently searching for a solution-centered Account Specialist who believes in giving the best possible experience to every customer. You?ll answer calls and problem-solve for restaurants and customers, manage a queue of tasks to assist in the day-to-day needs of various restaurant clients, and enter menus into the system to fuel our rapid growth.

You?ll work first shift remotely. Our customers are always hungry so weekend availability is a must for this position. We have two schedules available: 9 am to 5 pm Sunday through Thursday, and 9 am - 5 pm Tuesday through Saturday. The position starts at $14.50 per hour + shift differential during weekends with opportunities for raises and advancement. Preferred candidates will be in the WI. area.

What You'll Be Doing:

  • Answer calls to our customer service line and assist our customers and restaurant clients
  • Work with our team to tackle our queue of daily tasks
  • Data entry for new menus and menu updates
  • Draft customer service reports and identify creative solutions to recurring issues
  • Proactively seek new ways to provide our customers and restaurant clients with a superb experience

Here's what we expect you to bring to the table:

  • Previous experience in customer service role
  • Ability to juggle multiple priorities and tasks in a fast-paced setting while maintaining a laser-like focus on the details
  • Impeccable communication and problem solving skills
  • Strong computer skills and the ability to learn and adapt to new technologies
  • Go-getter mentality and the drive to work with your team to meet deadlines on each shift

You'll fit right in if you're looking for:

  • Medical, dental, & vision benefits for full-time employees
  • Professional growth within a start-up environment
  • A full-time position at one of Madison's Best Places to Work!
  • Paid time off
  • Company-paid life, short-term and long-term disability coverage
  • 401(k) plan with company match

EatStreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. EatStreet is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.

EatStreet participates in E-Verify. For more information, please see the E-Verify Participation Poster and Right to Work Poster at the hiring location.

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